Academic Operations Agent

📋 Description

• Handle academic admin Freshdesk requests and the AA inbox.
• Document and update key procedures under their purview.
• Lead Registrar Office ops: matriculation, scheduling, attendance, exams.
• Sit on select academic committees and report progress to Registry Ops.
• Develop ML models using historical data to address planning gaps.

🎯 Requirements

• Bachelor's degree with 1-3 years in junior admin role.
• Experience in academic admin or admin-operations with stakeholders.
• Ability to work independently with minimal supervision; collaborate with others.
• Excellent administrative and prioritisation skills.
• Growth mindset; ability to learn on the job.
• Meticulous data handling and attention to detail.