Account Director

📋 Description

• Own a portfolio of strategic North American and global accounts.
• Lead and coach a two-person account management team; own renewals.
• Drive renewals and net retention; surface churn risk early and lead save plays.
• Build senior relationships with C-suite/VPs; share market/product insights.
• Increase marketplace engagement: project submissions, RFPs, surveys, transactions.
• Operate cross-functionally within Customer Engagement and with Sales Ops.

🎯 Requirements

• 6–12 years professional experience; 4+ years in clean energy, utility, or related field.
• Bachelor’s degree required.
• Proven track record owning complex relationships, driving renewals, and net retention.
• Experience mentoring account managers; coaching while remaining customer-facing.
• Salesforce fluency: account planning, pipeline hygiene, renewal forecasting, health scores.
• Strong Customer Success methodology: health scoring, QBRs, segmentation, NRR motions.

🎁 Benefits

• Medical, Vision, and Dental coverage.
• Wellness Credit
• Flexible vacation policy
• 11 paid holidays
• 401(k) retirement plan