Account Director, Renewals & Growth

📋 Description

• Own and grow a defined portfolio of existing B2B accounts, with responsibility for retention
• Build strong relationships with client stakeholders and develop a detailed understanding of their
• Identify and develop relevant upsell and cross-sell opportunities across research, diagnostics
• Create and execute strategic account plans that connect client engagement with renewal and growth
• Engage clients well ahead of renewal cycles, identify potential risks, and establish compelling
• Maintain a consistent cadence of proactive outreach, account reviews, follow-ups, and stakeholder

🎯 Requirements

• At least 3 years of experience in B2B account management, client success, relationship management
• Experience managing a portfolio, territory, or book of business against defined renewal and
• Strong discovery, questioning, and active-listening skills, with the ability to uncover emerging
• Ability to translate complex information into clear, relevant, and commercially meaningful client
• Strong organizational, planning, prioritization, and follow-through skills across multiple accounts
• Comfortable working with CRM systems and maintaining accurate, timely account and pipeline

🎁 Benefits

• Competitive compensation with strong earning potential and uncapped commissions.
• President’s Club recognition, awards, and incentive trips.
• RRSP matching.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off, summer hours, and soft-close days.
• Employee recognition programs and opportunities for career development.