Account Follow-Up Representative

📋 Description

• Conduct timely follow-up on outstanding hospital patient accounts awaiting insurance payment
• Manage an average workload of 30–40 patient accounts per workday for assigned payers.
• Process assigned payer denials and zero-dollar payment reports within 48 hours of receipt.
• Communicate professionally with insurance companies to resolve outstanding balances and determine
• Research accounts with outstanding insurance balances and route them through the appropriate
• Document research findings, actions taken, and recommended next steps accurately and consistently.

🎯 Requirements

• High school diploma or equivalent required.
• 1+ year of experience in a related customer service and medical field.
• 1–3 years of hands-on experience with standard office software and computer applications.
• Proficiency with Microsoft Office, particularly Word, Excel, and Outlook.
• Experience using database systems for accurate data entry and information retrieval.
• Ability to manage inbound and outbound calls professionally using multi-line telephone systems or

🎁 Benefits

• Hourly compensation of $24.00–$26.00.
• Fully remote work within the United States.
• Comprehensive medical, dental, and vision benefits.
• Three weeks of vacation plus five personal days.
• Retirement and financial benefits, including 401(k) with matching and employee ownership
• Opportunities for professional development and career growth.