Account Management and Crypto Associate

📋 Description

• Escalate complex customer concerns via ticketing system (crypto, accounts, platform).
• Collaborate with Compliance, Risk, Product, and Engineering to resolve issues.
• Oversee daily inquiries; ensure accurate, professional responses.
• Monitor ticket queues and team performance to meet SLAs.
• Prepare weekly/monthly reports on performance and ticket trends.
• Stay updated on product/platform updates; train the team.

🎯 Requirements

• 1-2 years in customer support, account management, or crypto.
• Bachelor's degree in any field.
• Strong analytical skills; proficient in Google Suite.
• English and Filipino (verbal and written).
• Flexible, detail-oriented; can work independently in fast-paced env; shifts.
• Mentoring juniors preferred; fintech/crypto experience a plus.

🎁 Benefits

• Meaningful collaborations across teams to improve customer experience.
• Scalable growth: opportunities for career advancement outside APAC.
• A space for bright ideas: data-driven changes.