Account Management Team Lead

📋 Description

• Lead and coach a team of Account Managers; stay hands-on with accounts.
• Manage high-volume accounts and drive growth across Lottie's products.
• Define standards, playbooks, and processes for the team.
• Build AI-driven automation and self-serve workflows.
• Increase revenue per partner by spotting growth opportunities.
• Partner with product to turn feedback into roadmap ideas.

🎯 Requirements

• Background growing accounts in account management, CS, or sales.
• Experience handling high-volume accounts with growth focus.
• Able to define processes and build scalable playbooks.
• Commercial mindset with expansion conversations.
• Highly organized; efficient; capable of scaling workflows.
• Mentored others; people management is useful.

🎁 Benefits

• EMI share offering
• Hybrid policy: at least 2 core office days weekly
• London Bridge office, London, UK
• 26 days holiday plus bank holidays
• Generous stock options package
• Career progression opportunities