Account Manager

📋 Description

• Own and proactively manage a portfolio of strategic customer accounts, building trusted, long-term
• Define customer success outcomes collaboratively and develop strategies to help customers achieve
• Act as the primary point of contact for assigned customers, coordinating questions, requests, and
• Drive customer retention and net dollar retention by identifying expansion opportunities and
• Use a consultative approach to increase product adoption, engagement, customer loyalty, and package
• Analyse customer data and usage patterns to identify opportunities to improve utilisation

🎯 Requirements

• Proven experience in account management, customer success, relationship management, or a comparable
• 5+ years of experience in a customer-facing hospitality environment, such as hotel operations
• Experience using a property management system (PMS) or hospitality technology platform, either as
• Experience managing accounts across European hospitality markets is a significant advantage.
• Exceptional communication and relationship-building skills, with the ability to establish trust and
• Demonstrated ability to communicate, present, negotiate, and influence effectively with

🎁 Benefits

• Remote-first and remote-always working environment.
• Flexible working arrangements suited to a distributed international team.
• Paid time off in accordance with local labour requirements.
• Monthly Wellness Fridays, providing an extra-long weekend each month.
• Fully paid parental leave.
• Home office stipend based on country of residence.