Account Manager

📋 Description

• Manage the full lifecycle of a book of approximately 100 accounts, with a focus on DMOs across the
• Build and maintain strong relationships with multiple stakeholders in each account, not just a
• Identify and execute strategic upsell and cross-sell opportunities across CrowdRiff's Platform
• Prospect and qualify new business opportunities in partnership with your BDR.
• Meet or exceed quarterly and annual retention and revenue growth targets.
• Serve as the primary point of contact for customers, resolving questions and escalating support

🎯 Requirements

• 3+ years of experience in account management, or as an Account Executive with demonstrated customer
• Proven track record of meeting or exceeding retention, upsell, and/or new business targets.
• Experience prospecting, selling, and managing a large book of business (~100 accounts).
• Highly organized, with the ability to prioritize across many accounts in a fast-paced environment.
• Strong written and verbal communication, relationship-building, and presentation skills.
• Comfort handling customer support questions and coordinating resolution with internal teams.

🎁 Benefits

• Parental leave
• Extended learning and development opportunities through our DevDollars program
• Equity incentives
• Feel-Good Fridays: Enjoy a half-day off every other Friday in summer
• No-meeting Fridays year-round
• Flexible work hours