Account Manager

📋 Description

• Post-sale owner of client relationships, retention, and account growth.
• Balance relationship management with client business/IT insights; run reviews.
• Own net revenue retention; coordinate with delivery, support, and sales.
• Lead QBRs and strategy sessions; build tech roadmaps aligned to goals.
• Cross-functional coordination to resolve issues and ensure value.

🎯 Requirements

• 3+ years in account management or B2B client success.
• Familiarity with IT services, MSP environments, or support workflows.
• Proven track record of owning and growing a book of business.
• Strong communication and relationship-building with IT managers to C-suite.
• Confident upsell and cross-sell conversations; advisory in nature.
• Working knowledge of technology roadmapping and business reviews.
• Proficiency with HubSpot or similar CRM; ConnectWise/PSA experience preferred.
• Proactive disposition: identify risk before churn and find opportunities.

🎁 Benefits

• Hybrid work model in Knoxville with in-person client meetings.
• Opportunities to build long-term client partnerships.
• Exposure to strategic technology roadmaps and reviews.