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8 days ago
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Full time
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Related skills

hubspot azure identity and access management microsoft 365 endpoint protection

📋 Description

  • Post-sale owner of client relationships, retention, and growth.
  • Lead quarterly business reviews and roadmap planning with clients.
  • Own net revenue retention; drive upsell and expansions.
  • Build technology roadmaps aligning business goals with ROI.
  • Maintain knowledge of endpoint protection, IAM, M365/Azure.
  • Coordinate with delivery, support, and sales to resolve issues.

🎯 Requirements

  • 3+ years in account management, client success, or B2B roles.
  • Familiar with IT services, MSPs, or technical support workflows.
  • Proven track record of retaining clients and expanding revenue.
  • Strong communication and relationships with IT leaders.
  • Confident leading upsell and cross-sell conversations.
  • Knowledge of technology roadmapping and business reviews.
  • HubSpot or comparable CRM; ConnectWise/PSA experience preferred.
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