Account Manager

📋 Description

• Own post-sale client relationships and retention.
• Lead quarterly business reviews and strategy sessions.
• Build technology roadmaps aligned to client goals.
• Cross-functional work with delivery, support, and sales.
• Identify upsell and cross-sell opportunities proactively.
• Maintain knowledge of core tech areas for credible discussions.

🎯 Requirements

• 3+ years in account management or B2B client-facing role.
• Familiarity with IT services or MSP environments.
• Proven track record of retaining clients and growing book of business.
• Strong communication and relationship-building with IT managers to C-suite.
• Proficient with HubSpot; ConnectWise/PSA experience preferred.
• Proactive, disciplined, and able to identify risks and opportunities.

🎁 Benefits

• Hybrid model in Knoxville, TN with in-person client meetings.