Account Manager

📋 Description

• Own portfolio of ~80 mid-market accounts valued $20K-$150K ARR; drive retention, renewals, expansion
• Build and execute strategic account plans incorporating product adoption, AI adoption
• Conduct structured business reviews at least twice annually for each account, using usage
• Develop multi-threaded relationships with day-to-day users, commercial leaders, decision-makers
• Manage full renewal process; identify risks and ensure timely contract execution
• Identify and drive upsell, cross-sell, and multi-property expansion opportunities using engagement

🎯 Requirements

• 5+ years experience in account management, technical account management, customer success, or
• Proven experience owning commercial outcomes for multi-account portfolio (renewals, retention
• Strong AI-first mindset with experience using tools like Claude or Gemini to improve workflows
• Experience with revenue management, business intelligence, data analysis, comfortable interpreting
• Familiarity with hospitality technology (PMS systems, OTAs, channel managers, revenue management
• Ability to explain technical concepts (data models, integrations, APIs, data feeds) to technical

🎁 Benefits

• Flexible working environment: work from home or global office
• Flexible paid time off
• 401(k) matching up to 4%
• Medical coverage (Blue Cross Blue Shield) with 99% company contribution for base employee plan and
• $25 monthly HSA contribution
• Vision and dental insurance with company contributions