Account Manager

📋 Description

• Own a defined portfolio of existing CallRail accounts, managing the full post-sale relationship.
• Identify and close expansion and cross-sell opportunities across CallRail’s product suite.
• Drive account retention by monitoring usage and renewal conversations for annual plans.
• Deliver tailored product demos showing how CallRail solutions solve business problems.
• Collaborate with Support on technical inquiries to provide accurate, timely answers.
• Build trusted relationships with key stakeholders and maintain forecasts in Salesforce.

🎯 Requirements

• 5+ years of sales/account management/SaaS experience; marketing tech preferred.
• Proven track record of meeting or exceeding revenue/retention targets.
• Expert at product demos and translating technical details into value.
• Strong communication, negotiation, and relationship-building skills.
• Experience cross-functionally with Support or technical teams on escalations.
• Working knowledge of CRM tools (Salesforce preferred) and pipeline hygiene.

🎁 Benefits

• Healthcare (employee option covered) and Dental & Vision coverage
• Competitive HSA with company matching
• Flexible vacation policy
• 401K with company match
• Stock options available from day one