Account Manager

📋 Description

• Oversee a team of account managers for key accounts
• Manage a small portfolio; handle escalations and complaints
• Ensure partners receive timely, proactive, solutions-oriented support
• Collaborate cross-functionally to apply the shop success checklist
• Grow and develop your team and partner relationships
• Mentor peers; lead projects; share best practices
• Analyze data to translate insights into growth actions

🎯 Requirements

• 4+ years managing enterprise B2B or marketplace accounts
• Proven ability to manage high-value accounts with retention and growth
• Experience handling escalations and customer complaints calmly
• Mentor peers, lead projects, share best practices
• Strong analytical ability to translate data into action
• Interpersonal, communication, and negotiation skills
• Proficiency in Salesforce, Slack, Excel and related tools
• Fluency in English and Spanish; Slice platform experience a plus

🎁 Benefits

• Premium medical insurance
• Personalized training at start and ongoing
• Structured sales career path with recognition
• Close coaching with AM leads and trainers