Account Manager

📋 Description

• Managing client support and escalations for safety platforms; resolving support tickets and
• Leading PSO implementations by onboarding clients into the Patient Safety Organization (PSO)
• Driving platform adoption through client training sessions and updated training resources.
• Advocating for client needs by collaborating with Product Management, Engineering, and Delivery
• Advising on safety workflows by recommending platform features that align with client safety goals
• Managing multiple simultaneous projects, client accounts, and deadlines.

🎯 Requirements

• 3+ years of client-facing experience in customer service, healthcare, or project management
• Proven experience supporting or implementing software platforms, user training, or customer
• Bachelor's degree or equivalent 4-year college program.
• Strong computer proficiency including Microsoft Office (Word, Excel, Outlook) with higher-level
• Excellent written and verbal communication skills with strong analytical and organizational

🎁 Benefits

• Comprehensive health, dental, and vision coverage for team members and dependents.
• Skill development and learning opportunities with dedicated support for professional development
• Generous paid time off including vacation, sick leave, and paid company holidays.
• 401(k) retirement plan with matching company contributions.