Account Manager

📋 Description

• Enable clients on Forter’s portal and train them for go-live.
• Lead quarterly business reviews with client execs to show Forter’s value.
• Secure client advocacy via reference calls and case studies.
• Identify upsell opportunities with Sales using client insights.
• Own retention and renewals for your book of business.
• Share Forter product insights to guide roadmap.

🎯 Requirements

• 3-4 years post-live, client-facing Account Management/CS experience.
• Experience handling enterprise clients in the Greater China Region.
• Bilingual Mandarin Chinese and English, written and spoken.
• Experience leading monthly/quarterly business reviews with executives.
• Translate client objectives into strategic account plans.
• Collaborate with Product/R&D/Operations to relay client needs and feedback.

🎁 Benefits

• Competitive salary.
• Comprehensive and generous health insurance including vision and dental.
• Generous PTO policy.
• Half day Fridays.
• Hybrid work model: in-office 3 days per week.