Account Manager

📋 Description

• Manage a portfolio of merchant accounts; build relationships and support engagement with Shift.
• Support onboarding for new merchants, including implementation meetings.
• Drive adoption of Shift products and cross-sell within your Merchant portfolio.
• Maintain productive relationships with key personnel and decision makers.
• Coordinate with cross-functional teams to ensure a seamless Shift experience.
• Continuously educate Merchants on features and best practices via phone, email, and video.

🎯 Requirements

• 2+ years in sales, relationship management or business development.
• Proven ability to build lasting relationships delivering solutions.
• Self-starter; independent and remote work experience.
• Proficient in Microsoft Office Suite, Salesforce, Tableau.
• Fluent across in-person, video, phone and email.
• Strong listening and negotiation skills.

🎁 Benefits

• Collaborative teams – flat structure for learning.
• Be involved every 100 days to share roadmap and strategy.
• Flexible working environment with HQ in North Sydney.
• Family support – 26 weeks paid parental leave.
• Purpose-built spaces in the office for collaboration.
• Wellbeing benefits, including a birthday day off.