Account Manager

📋 Description

• Plan post-implementation tasks across the CS lifecycle.
• Run regular check-ins with customers (monthly/quarterly/annual).
• Proactively monitor account health and document actions to improve it.
• Keep CRM and internal systems accurate; provide status updates to stakeholders.
• Share insights and risks with cross-functional teams.
• Develop post-implementation playbooks, best practices and processes.
• Lead conversations to escalate or resolve customer queries when needed.
• Onboard new customers to solidify knowledge of requirements and product.

🎯 Requirements

• 3+ years in Customer Success, PM or consulting, SaaS.
• Bachelor’s in Business/CS/Engineering or related (preferred).
• Experience with complex software products.
• Strong PM skills; manage multiple customers.
• Excellent communication and stakeholder management.
• Problem-solving mindset; curious about customer needs.
• Confident with CRM and PM tools.
• Mining industry experience a plus.

🎁 Benefits

• Prime Perth CBD office with wellness centre.
• Hybrid work: 3 days in office, 2 at home.
• Vibrant culture with team events and wellness activities.
• EAP mental health and wellbeing services.
• Parental leave top-up for 12 weeks.