Account Manager - APAC

📋 Description

• Be part of an early Account Management team; help develop APAC playbook.
• Build and maintain relationships with commercial and enterprise clients in APAC.
• Drive long-term adoption of multiple products.
• Monitor usage and adoption to identify improvements or revenue expansion.
• Own expansion and renewal of accounts within your book.
• Track account management KPIs (NRR/GRR) against company goals.

🎯 Requirements

• 3-7 years in Account Management or Customer Success in SaaS.
• Strong builder and customer-excellence mindset.
• Commercial experience; own renewals and expansions.
• Strong communication and interpersonal skills across org levels.
• Excellent problem-solving and analytical skills.
• Fluency in English and Mandarin; bilingual environment preferred.

🎁 Benefits

• Innovative culture: opportunity to define trajectory of AI.
• Growth paths: dynamic team with opportunities to drive impact.
• Learning & development: discretionary stipend.
• Social travel: annual discretionary stipend.
• Annual company offsite; locations vary (Croatia/Italy previously).
• Co-working: monthly stipend if not near hubs.