Account Manager

📋 Description

• Own a book of business of strategic accounts post-sale
• Develop strong relationships with customer stakeholders and become a strategic partner
• Collaborate with Technical Account Management to drive customer adoption, usage, and satisfaction
• Identify cross-sell opportunities and partner with sales to bring them to close
• Serve as a voice of the customer and influence product roadmap
• Track account health, address risk, and ensure high customer retention

🎯 Requirements

• 7+ years of experience in account management or customer success at a B2B SaaS company
• Experience working with enterprise accounts and senior stakeholders
• Strong problem-solving and relationship management skills
• Familiarity with AI, contact center technology, or CX tools is a strong plus
• Strategic thinker with a customer-first mindset
• Excellent communication and collaboration skills

🎁 Benefits

• Be part of a category-defining AI startup
• Work on a modern product that customers love
• Great team, strong leadership, and a culture of ownership
• Competitive compensation, equity, and benefits
• Flexible work model – remote-first with in-office options