Account Manager

📋 Description

• Own the client portfolio; be the primary contact and trusted advisor.
• Drive retention and growth; upsell and cross-sell with the sales team.
• Lead the pod; coordinate cross-functional teams for aligned strategies.
• Develop strategic account plans; identify goals, risks, opportunities.
• Represent the customer voice internally; align product, support, and delivery.
• Track account health with data to improve adoption and satisfaction.

🎯 Requirements

• At least 4 years managing client accounts with CS & growth.
• Proven SaaS/software account management experience.
• Understanding of SaaS models and lifecycle; automotive retail bonus.
• Familiar with solution selling or consultative selling.
• Knowledge of customer success practices and retention strategies.
• Willingness to travel across the UK.

🎁 Benefits

• Collaborate with industry experts from around the globe.
• Work with game-changing products and services.
• Training and support to try new paths and adapt quickly.
• Inclusive environment and diverse workforce.
• AI tools to boost creativity and productivity.
• Competitive pay and benefits based on performance.