Account Manager (Canada)

📋 Description

• Ensure nonprofit organizations want to continue working with us term over term (annual
• Identify opportunities to expand partnerships to include other FreeWill fundraising tools and add
• Create warm, dynamic relationships with our partners and ensure they feel cared for
• Identify challenges internally and externally and proactively address problems
• Ensure tactics and processes are scalable as our team and partnerships grow
• Understand and communicate partner needs to the team internally

🎯 Requirements

• 2+ years experience working on a SaaS customer success team, managing clients, and handling
• Superior written and verbal communication skills and fine-tuned attention to detail
• Strong organizational skills and comfort working precisely within CRM and sales tools
• Intellectual curiosity that drives a willingness to learn and take on projects outside area of
• Strong decision-making skills paired with a collaborative mindset, balancing autonomous action with
• Comfortable operating with ambiguity and navigating nuances to make sound decisions

🎁 Benefits

• Health, dental, vision, critical illness, disability, life insurance through Sun Life
• Work from home
• Flexible Paid Time Off policy. Minimum time required based on compliance with local laws and public
• Flexible hours
• Competitive salary
• Paid parental leave for all parents