Account Manager (Client Success Manager)

📋 Description

• Build and maintain strong, long-term relationships with assigned clients, serving as their primary
• Conduct regular client check-ins on a weekly, biweekly, or monthly basis to monitor satisfaction
• Identify early warning signs of dissatisfaction or potential churn and take proactive steps to
• Manage client concerns and conflicts professionally, providing timely solutions and ensuring
• Coordinate client onboarding, kickoff meetings, training sessions, service launches, and early
• Prepare clear meeting agendas, document discussions, communicate action items, and follow up on

🎯 Requirements

• Previous experience in client-facing roles, account management, client success, customer service
• Excellent spoken and written English, with the ability to communicate clearly, professionally, and
• Strong relationship-building skills and a genuine commitment to delivering an exceptional client
• A client-oriented, solutions-focused mindset, with the ability to understand customer needs and
• Strong problem-solving and conflict-resolution skills, including the ability to address concerns
• Excellent attention to detail and the ability to maintain accurate records, meeting notes

🎁 Benefits

• Fully remote work: Work from home in Mexico while collaborating with a US-based team.
• Competitive monthly compensation: USD $2,000–$3,500 per month.
• Consistent weekday schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time, with
• Unlimited paid time off: Flexibility to take time away from work in accordance with company
• Supportive team culture: Work in a collaborative environment that values accountability, open
• Career development: Opportunities to grow into senior client success positions or account