Account Manager, Commercial

📋 Description

• Retain current customers and identify growth opportunities.
• Manage renewals, expansions, and the sales cycle.
• Drive platform adoption and customer health with Outreach.
• Engage executive and operational contacts across accounts.
• Collaborate with internal teams to guide customers toward goals.
• Report on metrics and forecast renewal opportunities.

🎯 Requirements

• 2+ years in sales lifecycle, account management, or customer success in SaaS.
• Ability to navigate complex org networks and influence decisions.
• Strong negotiation skills for renewals and expansions.
• Excellent communication, problem solving, and data-driven mindset.
• Experience with CRM (e.g., Salesforce) and familiarity with Outreach.
• Comfort with AI-forward environments and driving adoption.

🎁 Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for employees and dependents
• Parental leave with options for paid night nurse and gradual return to work
• Infertility/assisted reproductive services benefit
• Employee referral bonuses to bring great people to the team