Build strong, lasting relationships with customers and key stakeholders to retain and grow client
Serve as primary point of contact for clients, handling inbound queries, outbound engagement
Collaborate with Account Executives to uncover new business opportunities
Maximize retention rate across the book of business
Increase and drive adoption of AlphaSense solutions into other business units of existing clients
Identify revenue at risk to prevent churn

🎯 Requirements

Business proficiency in Chinese/Mandarin and English
Minimum 2-4 years of account management experience
Strong ability to develop instant rapport with new people and demonstrated success managing/growing
Subject matter expert with strong business acumen and commitment to effective processes
Energetic and creative with natural intellectual curiosity and ability to learn quickly
Understanding of best practices for client engagement within SaaS environment

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