Account Manager, Customer Success

📋 Description

• Lead onboarding, kickoff meetings, implementation, and repeatable onboarding workflows.
• Primary contact for assigned customers; build relationships with executives and stakeholders.
• Drive product adoption and outcomes by aligning solutions with business objectives.
• Monitor success metrics, identify risks, implement strategies to improve retention.
• Conduct business reviews and strategic account check-ins to show value.
• Partner with sales to identify account expansion opportunities and product adoption.

🎯 Requirements

• 5-8 years in account management or customer success.
• Proven success managing relationships, retention, renewals, and expansions.
• Experience with SaaS, advertising tech, data platforms, or analytics products.
• Strong business acumen; articulate product value and impact.
• Excellent relationship-building, communication, and stakeholder management.
• Must be located in the United States and authorized to work without visa sponsorship.

🎁 Benefits

• Salary: $80,000–$120,000 per year plus bonuses.
• Startup equity participation.
• Fully remote work flexibility.
• 100% employer-paid health, dental, and vision insurance.
• Career growth opportunities within a rapidly expanding technology company.
• Opportunity to directly influence customer success processes and company growth.