Account Manager

📋 Description

• Own and manage a high-volume support queue with fast triage.
• Respond to customer inquiries with timely, empathetic resolutions.
• Handle escalations quickly, loop in stakeholders and see issues to resolution.
• Follow processes for case management, renewals, migrations; flag gaps.
• Identify patterns across cases and surface recurring pain points to teams.
• Support customers through the TeamSnap ONE migration and escalate blockers.

🎯 Requirements

• Experience: 0-3 years in Customer Success, Account Management, or Support (SaaS).
• Proven track record managing a high-volume book of business or support queue.
• Ability to travel occasionally, including annual meetings, team meetings, trade shows, and client visits.
• Sports industry experience preferred.
• Familiar with Salesforce, Slack, Zoom, and ChurnZero.
• Collaborative, customer-focused with strong communication and process discipline.

🎁 Benefits

• Fully remote company; US residents only due to state restrictions.
• Remote-first culture since 2009.
• Unlimited PTO and paid parental leave.
• 100% premium coverage of medical/dental/vision for you and family.
• 401K to help invest for the future.
• $1,500 annual learning and development stipend.