Account Manager

📋 Description

• Manage and grow a portfolio of SMB/Mid-Market restaurant accounts across North America
• Drive regional revenue expansion with up-sell/cross-sell of features or add-ons
• Conduct regular data-driven business reviews to optimize platform ROI and satisfaction
• Identify at-risk accounts and negotiate renewals with retention strategies
• Maintain precise CRM (HubSpot) for forecasting and planning
• Collaborate with cross-functional teams to streamline handovers and improve processes

🎯 Requirements

• 4+ years in B2B SaaS account management, customer success, or solutions consulting
• Proven ability to grow expansion and retention targets
• Strong commercial acumen and negotiation skills
• Technical aptitude to learn restaurant digital ordering, APIs, and integrations
• Excellent interpersonal and communication skills with both technical and non-technical stakeholders
• Hands-on experience with consultative sales methodologies (MEDDPICC, SPIN, Challenger)

🎁 Benefits

• Hybrid work model with 4 days in office and 1 day remote
• Learning budget to grow your skills
• Impactful work helping restaurants/retail across North America