Account Manager - English speaker

📋 Description

• Collaborate with implementation teams for smooth onboarding.
• Deliver onboarding with training to drive early product adoption.
• Understand the customer's objectives and KPIs from day one.
• Create and manage strategic Success Plans aligned with goals.
• Lead strategic reviews to show ROI and align on long-term objectives.
• Identify revenue growth opportunities within your portfolio.

🎯 Requirements

• 6+ years in client-facing CS/Account Mgmt in SaaS.
• Proven track record: renewals, upsells, expansion.
• Dual-minded: customer-centricity and commercial acumen.
• Strategic & analytical: translate metrics into insights.
• Consultative approach to guide customers and drive success.
• Exceptional communicator; strong negotiation and relationship skills.