Account Manager, Enterprise

📋 Description

• Manage and grow a portfolio of Enterprise customers in Hong Kong.
• Drive adoption of Airwallex products, esp. Payment Acceptance and POS.
• Understand each customer’s business model, payment flows, and growth priorities.
• Onboard, implement, go-live, and post-launch optimisation with customers.
• Identify upsell, cross-sell, and expansion opportunities across the product suite.
• Monitor account health, usage trends, and performance; address risks and growth.

🎯 Requirements

• 5+ years in account management, customer success, partnerships, or related role.
• Experience with B2B customers in fintech, payments, SaaS, e-commerce, or tech.
• Understanding of payment products, acquiring, payment acceptance, POS, or related solutions.
• Strong relationship management with multiple stakeholders across orgs.
• Commercial acumen balancing customer value, retention, and growth.
• Strong problem-solving; able to manage multiple accounts in a fast-paced env. Salesforce or CRM experience is a plus.

🎁 Benefits

• Join a high-growth global fintech in Hong Kong.
• Work with sophisticated customers and cross-functional teams.
• Deep focus on payment acceptance and commerce use cases.
• Grow strategic accounts and have real impact.
• Collaborative, ownership-driven culture with learning.
• Global career development opportunities.