Office location: remote with US focus; manage accounts across industries and geographies.
Advise customers and drive long-term success using Lever product suite.
Build trusting partnerships to help customers achieve talent goals.
Serve as customer advocate across Lever to shape products and solutions.
Deliver value-based messaging to motivate renewals and expansion.
Transition to CAE-led renewals and ensure smooth onboarding to renewal cycle.

🎯 Requirements

3+ years in customer relationship or account management in SaaS.
Strong project and time management; ability to lead meetings with stakeholders.
Experience training external customers and delivering value-based communications.
Ability to identify churn signals and account growth opportunities.
Empathy for customers and comfort in fast-growing startup.
Proven collaboration across Sales and Customer Success for renewals.

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