Account Manager

📋 Description

• Manage 600+ SMB customers, drive satisfaction and retention.
• Act as trusted advisor, align solutions to objectives.
• Own revenue growth via upsell/cross-sell.
• Lead renewals and contract discussions/negotiations.
• Build a pipeline to maximize revenue and expansion.
• Collaborate with Customer Engineering to deliver solutions.

🎯 Requirements

• 5+ years in customer-facing B2B software sales, SMB focus.
• Proven ability to manage complex, end-to-end customer relationships.
• Track record of meeting/exceeding revenue, renewal, retention, expansion targets.
• Excellent communication, negotiation, stakeholder management.
• CRM (Salesforce) proficiency and data-driven sales approach.
• Remote work capable; occasional travel; eligible US states.

🎁 Benefits

• Competitive salary $65,000–$78,000 depending on experience/location.
• Fully remote work environment.
• 401(k) with 200% match up to 5% of salary (total 10%).
• Medical, dental, vision coverage; 99% of premiums covered.
• FSA/HSA options.
• Fertility benefits and parental leave.