Act as a trusted advisor to customers, delivering value and stronger adoption
Own and grow relationships with multiple contacts inside assigned accounts
Drive renewals and expansion, including upsell and cross-sell when appropriate
Partner with resellers, VARs, and other stakeholders in the buying motion
Contribute to team goals around retention, expansion, and satisfaction
Develop creative ways to engage customers and improve outcomes
Work cross-functionally with internal teams to remove blockers and improve the customer experience
Maintain CRM hygiene, document activity clearly, and track next steps and opportunities

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