Account Manager (Italian and English Bilingual) - Portugal

📋 Description

• Managing and nurturing relationships with new and existing clients.
• Proactively identifying opportunities to upsell or expand product usage.
• Serving as a key point of contact for client questions or concerns.
• Collaborating cross-functionally with Sales, Support, and Product teams.
• Gathering and sharing customer feedback to improve product and service delivery.
• Solving customer issues with a calm, proactive, and friendly approach.

🎯 Requirements

• Native or C2 level Italian speaker and fully proficient in English (required).
• Excellent communication skills—both written and verbal.
• Strong interpersonal and customer service instincts.
• Enjoy helping businesses thrive through hands-on support and strategic advice.
• Have 2+ years of experience in B2B account management or customer success.
• Natural multitasker who can manage multiple clients and needs at once.

🎁 Benefits

• Full-time, Fixed Term Contract (International Contractor).
• Generous "Time to Recharge" policy — unlimited paid time off.
• Amsterdam Program – visit HQ in Amsterdam for 2-4 weeks every year.
• Work remotely for a maximum of 4 weeks per calendar year.
• Extensive paid family leave.
• Three paid volunteer days per year.