Account Manager – Logistics Operations

📋 Description

• Build and maintain strong working relationships with carriers, drivers, and other logistics
• Serve as a key point of contact for operational escalations, ensuring issues are addressed promptly
• Follow up with carriers and drivers on delivery exceptions, service failures, delays, and other
• Maintain clear communication and accountability across all parties to ensure operational
• Review operational reports, performance metrics, and delivery data to identify trends, recurring
• Monitor carrier and driver performance against service expectations and operational standards.

🎯 Requirements

• 3+ years of experience in logistics operations, account management, carrier management
• Experience working directly with carriers, drivers, transportation partners, or other external
• Strong problem-solving skills, with the ability to investigate issues and identify root causes.
• Experience reviewing operational reports, tracking KPIs, and using data to identify trends or
• Exposure to claims management, shipment investigations, delivery exceptions, or logistics
• Strong written and verbal communication skills, with the ability to coordinate effectively across