Account Manager - London

📋 Description

• Own a portfolio of customers to drive adoption and retention.
• Develop and execute account plans to drive renewals and expansion.
• Present and negotiate renewal proposals and multi-year options.
• Monitor customer health using usage analytics and insights.
• Collaborate with Legal, Sales Ops, and Renewals on contracts and forecasting.
• Maintain product knowledge and provide consultative guidance.

🎯 Requirements

• 7+ years of customer-facing experience (AM/CS/ Renewals)
• 4+ years managing renewals and growth in SaaS
• Experience using Salesforce and analytics tools (Gainsight/Tableau/Looker)
• Bachelor's degree or equivalent experience
• Familiarity with MEDDPICC and Command of the Message (COM)
• Experience with enterprise software or DevOps environments

🎁 Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity and ESPP
• Retirement plan
• Generous vacation and holidays