Account Manager - Mid Market

📋 Description

• Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals
• Build trust with executives by addressing critical challenges and positioning Freshworks as a
• Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships
• Champion collaboration across teams to uncover opportunities, strengthen retention, and expand
• Build a strong, future-ready pipeline with accurate forecasting and consistent execution; travel as

🎯 Requirements

• 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing
• Curious, collaborative, and adaptable with a strategic mindset
• Consultative approach with experience working with enterprise customers including senior leaders
• Excellent presentation and communication skills with a relationship-building approach
• Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus

🎁 Benefits

• Multiple options for dental, medical, vision, disability and life insurances
• Equity + ESPP
• Flexible PTO
• Flexible spending and commuter benefits
• Wellness benefits
• Adoption and parental leave benefits