Account Manager, Mid-Market

📋 Description

• Own a portfolio of mid-market customers, driving revenue through renewals, upsells, and cross-sells
• Uncover new use cases, expand into additional teams, and identify opportunities to grow customer
• Connect with decision-makers and executives, understand their business priorities, and become a
• Lead discovery, navigate complex sales conversations, build compelling business cases, negotiate
• Show customers how Freshworks can solve real problems, improve efficiency, and deliver measurable
• Build and maintain a healthy expansion pipeline, forecast accurately, and take a proactive approach

🎯 Requirements

• 5+ years of experience in SaaS sales, account management, or solution-based selling, with a
• A growth mindset: don't just manage accounts, look for ways to expand them, uncovering
• Strong commercial instincts: comfortable owning a number, managing a pipeline, forecasting, and
• Executive presence: can confidently engage senior stakeholders, ask the right questions, and
• A consultative selling style: know how to listen, challenge assumptions, and build trust while
• A collaborative, adaptable approach: thrive in a fast-moving environment, embrace change, and know

🎁 Benefits

• Variable compensation
• Annual base salary range of $100,000 - $140,000
• Equity may be available
• Equal opportunity employer with a diverse and inclusive environment