Account Manager, NORAM

📋 Description

• Build and maintain strong client relationships to drive adoption and retention
• Identify growth opportunities across your portfolio to maximize revenue
• Manage client inquiries and resolve issues to improve the online booking experience
• Oversee client and internal projects from initiation to completion
• Become an expert on FareHarbor and industry trends to communicate advantages
• Meet KPIs: growth, SLA, retention and risk mitigation

🎯 Requirements

• Travel to visit local clients to troubleshoot and find growth opportunities
• Collaborative team player who goes above and beyond
• Demonstrates FareHarbor values and commitment
• Organized and able to prioritize workload
• Excellent time management and analytical problem-solving
• Ability to synthesize information and provide clear direction

🎁 Benefits

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days and 12 paid holidays per year
• Global leave benefit including 22 weeks paid parental leave
• 401k + employer matching
• Wellness benefits (Headspace) and wellness webinars
• Work-from-home assistance