Account Manager (Remote)

📋 Description

• Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives and time constraints
• Manage and facilitate client calls and new client administrator training
• Maintain all client documentation such as Standard Operating Procedures and process related documentation
• Engage in ongoing educational opportunities on product releases, updates and system functionality
• Educate, discuss, and collaborate with clients on relevant product updates, engaging in consultation with leadership as needed
• Provide concise communication regarding new system functionality, industry news, open items, project initiatives, and resolution activity

🎯 Requirements

• Bachelor’s Degree in Management or Communication preferred
• 4+ years’ experience working with clients and building relationships with direct experience in the consumer accounts / employee benefits / benefit administration industry
• Must have strong understanding of consumer spending account administration and the impact it has on the industry
• Consumer accounts system(s) knowledge is critical to success
• Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders across the organization
• Ability to lead client meetings, deliver presentations, and establish relationships

🎁 Benefits

• Eligible for annual bonus incentive plan
• Comprehensive benefits package available
• Remote-friendly environment