Account Manager - Renewals (East)

📋 Description

• Drive Revenue & Retention; Collaborate with the Account Team as a secondary seller within a
• Secure & Negotiate Renewals; build positive relationships with customers including economic
• Mitigate Churn; proactively identify accounts at risk (downgrades, churn, low BCM Burn Rate) and
• Deliver Expansion; grow revenue at renewal time and throughout the customer lifecycle; increase
• Cultivate Customer Success & Adoption; coordinate Customer Business Reviews, contribute to
• Advocate & Resolve; collaborate with departments (Sales, Operations, Customer Solutions, Legal

🎯 Requirements

• 5+ years of experience in a quota-carrying role managing renewals or customer success, closing
• Proven ability to build deep, strategic relationships with customer contacts at all levels
• Experience in building, analyzing, and interpreting datasets to manage a pipeline accurately
• Track record of identifying key customer goals and leading value-based discussions that drive growth
• Excellent professional written and verbal communication and collaboration skills
• Time management leading to retaining loyal customers and renewing contracts early and on time

🎁 Benefits

• Healthcare, dental, vision, parental leave and planning, mental health benefits, 401(k) plan and
• Eligibility for commission plan
• Flexible work model (office/remote/hybrid)