Account Manager, SMB

📋 Description

• Own, retain, and grow a portfolio of SMB merchants.
• Advocate for merchant needs with empathy; surface insights.
• Build trusted relationships across your wider portfolio.
• Drive expansion through product adoption and upselling.
• Balance outreach, retention, and growth with time management.
• Collaborate with Sales, Product, Support to tailor solutions.

🎯 Requirements

• 3+ years of experience in account management, sales, or consultative roles.
• Consultative, customer-first mindset; advocate for client needs.
• Strong organizational and time management skills.
• Excellent communication; able to simplify complex ideas.
• Commercial acumen and curiosity about small business drivers.
• Growth mindset and builder’s mentality; eager to experiment.

🎁 Benefits

• Remote work options
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning