Account Manager, SMB

📋 Description

• Drive expansion revenue and retention for SMB accounts (~300 total).
• Collaborate with Customer Success, Support, Onboarding and Product teams.
• Hybrid role with three days in office in Austin.
• Lead the sales process from first contact to close (avg 30 days).
• Negotiate renewals (~10 per month) and upsell opportunities.
• Manage inbound inquiries and build relationships with buyers.

🎯 Requirements

• 1+ year SMB account ownership (~500+ accounts) with expansion and retention.
• Top performer in your current role.
• Proven track record of meeting targets (3 trailing quarters).
• Consultative selling skills and sales process experience.
• Ability to communicate and influence across technical and non-technical stakeholders.
• Must be willing to be in office 3 days per week.

🎁 Benefits

• Equity and sales commissions/bonuses.
• 401(k) plan.
• At least 10 paid holidays and flex PTO.
• Employee assistance program and wellbeing benefits.
• Global travel coverage.
• Medical, dental, and vision benefits; life/AD&D and disability insurance.