Account Manager, SMB

📋 Description

• Manage ~150 SMB customers; upsell and renewals
• Run structured account reviews; find workflow gaps
• Balance high-volume book with meaningful commercial plays
• Collaborate with CSMs, AEs and Product; drive revenue growth
• Own end-to-end renewal cycles and pricing
• Position upgrades and plan/user changes to deepen value

🎯 Requirements

• Strong prioritisation and time management
• SaaS sales experience
• Growth mindset and collaboration
• Salesforce; Microsoft Office Suite
• Built world landscape knowledge (nice to have)
• Front; Slack; Loom (bonus tools)

🎁 Benefits

• Competitive, performance-based remuneration
• Equity options
• 20 days paid annual leave; sick, carer’s, and compassionate leave
• Parental leave: 16 weeks primary, 6 weeks secondary
• Learning & Development budget
• Flexible work: remote and hybrid options