Design and launch Tech Touch Account Management program with workflows and automation.
Own post-onboarding lifecycle: adoption, health, retention, expansion signals.
Primary contact for tech touch accounts using automation and self-service.
Build CRM workflows and CS tooling to reduce SLA times.
Identify at-risk accounts and deploy interventions before churn.
Track core metrics: NRR, churn, renewal, engagement, automation.

🎯 Requirements

3–5 years in account management or tech-touch CS for SaaS.
Fluent English; strong written and verbal communication.
Experience managing high-volume accounts with scalable approaches.
Strong analytical skills; build dashboards and translate data into action.
Experience with A/B testing for renewals or automated outreach.
High technical aptitude with CRM tools; Salesforce a plus.

🎁 Benefits

Competitive base salary
Equity package
Unlimited PTO and sick days

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