Account Manager - TENTENS Tech

📋 Description

• Build long-term relationships with a base of premium users - they know you by name and reach out to
• Handle user needs end-to-end: resolve daily requests, complex cases, and work with situations when
• Independently manage communication via email, online chats, and calls, and be responsible for the
• Work with AI and automation that take over routine tasks and allow focus on communication and
• Become the voice of the user inside the team: notice insights, pass them to the product, and

🎯 Requirements

• English B2 or higher: written is the main working tool, spoken for calls
• 2+ years of experience working with clients: support, account management, sales, or customer
• Write communications that get responses: personalization, lively tone, simple call to action
• Explain complex things in simple words, without unnecessary technical terms
• Hold the goal of the conversation in calls and chats and work with objections
• Willingness to work evening shifts, schedule 5/2 16:00–00:00

🎁 Benefits

• Internal clubs by professional areas: marketing, development, finance, recruiting
• Trainings, courses, attending conferences
• Corporate merch and discounts from partner companies
• Health insurance