Account Manager - UK/I

📋 Description

• Retain and grow clients by building trust and understanding goals.
• Proactively manage churn and resolve escalations for high-value accounts.
• Act as consultative partner; lead strategic conversations and drive adoption.
• Identify and close upsell opportunities aligned with client needs.
• Coordinate client initiatives; align with Support, Product, and stakeholders.
• Advocate for clients internally; influence feature development.

🎯 Requirements

• Legal authorization to work in the European Union.
• Proficiency in English; additional European languages are a plus.
• 2+ years’ experience in account management, B2B SaaS, or travel tech is preferred.
• Strong relationship management skills with a proven ability to retain and grow accounts.
• Strong commercial acumen and a consultative mindset, with experience uncovering client needs and translating them into solutions.
• Ability to manage risk and retention, including handling escalations and turning challenges into opportunities.

🎁 Benefits

• Global leave benefit
• 22 weeks paid parental leave
• 2 weeks paid grandparent leave
• Extended care and bereavement leave
• Life insurance policy
• Pension Plan