Account Manager (US)

📋 Description

• Lead renewal and upsell meetings and other communications with partners while prioritizing partner
• Build strong relationships internally with Partner Success Strategists to understand partner
• Creatively make and pitch renewal and expansion plans based on individual partner needs, owning
• Work across the company to represent nonprofit partner needs and help shape how FreeWill builds and
• Communicate with partners about new FreeWill developments and proactively offer value
• Follow and continuously improve our renewals and upsells project management system, keeping CRM

🎯 Requirements

• 2+ years experience working on a SaaS customer success team, managing clients, and handling
• Superior written and verbal communication skills and fine-tuned attention to detail
• Strong organizational skills and comfort working precisely within CRM and sales tools
• Intellectual curiosity that drives a willingness to learn and take on projects outside area of
• Strong decision-making skills paired with a collaborative mindset, balancing autonomous action with
• Comfortable operating with ambiguity and navigating nuances to make sound decisions

🎁 Benefits

• Work from home
• Flexible Paid Time Off policy
• Flexible hours
• Competitive salary
• Commuter benefits
• Company stock options