Account Manager - US Remote

📋 Description

• Managing and nurturing relationships with new and existing clients.
• Proactively identifying opportunities to upsell or expand product usage.
• Serving as a key point of contact for client questions or concerns.
• Collaborating cross-functionally with Sales, Support, and Product teams.
• Gathering and sharing customer feedback to improve product and service delivery.
• Solving customer issues with a calm, proactive, and friendly approach.

🎯 Requirements

• 2+ years of experience in B2B account management or customer success
• Excellent communication skills (written and verbal)
• Strong interpersonal and customer service instincts
• Natural multitasker capable of managing multiple clients and needs at once
• Solutions-oriented and calm under pressure
• Fluent in English; additional languages are a plus

🎁 Benefits

• 100% employer-covered HDHP medical, PPO dental, and vision coverages for US team members
• Unlimited paid time off
• Amsterdam Program: visit HQ for 2-4 weeks per year with accommodation
• Work remotely up to 4 weeks per calendar year
• Extensive paid family leave
• Three paid volunteer days per year