Account Operations Associate

📋 Description

• Manage a defined portfolio of client accounts with service quality and renewals.
• Coordinate across Account Management, Client Success and Support teams.
• Audit and improve internal workflows to boost client satisfaction.
• Drive continuous process improvement across functions impacting outcomes.
• Client Engagement: address inquiries, resolve issues, encourage self-service.
• Revenue Retention: support service agreements and growth opportunities.

🎯 Requirements

• 2-4 years in client support or account operations.
• Proficiency with SaaS tools and client workflows.
• Experience with data tools: Excel, Google Sheets, CRM reporting.
• Ability to interpret reports to identify improvements.
• Strong communication with internal and external stakeholders.
• Organizational agility and multi-account management.

🎁 Benefits

• Health, dental, vision, life and disability insurance.
• 401(k) with company match and tuition assistance.
• Flexible time off, paid sick leave, 10 holidays.
• Parental planning benefits.
• Bonus and incentive programs.
• Opportunities for professional development.